5jlg Privacy Policy

5jlg ("we," "us," "the Platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the choices you have regarding your information.

This policy applies to all personal data processed in connection with your use of the 5jlg website at 5jlg.vu, the 5jlg mobile application, and all related services. It should be read together with our Terms & Conditions, which also govern your use of the platform.

We collect and use personal data only for legitimate purposes connected to operating the platform and fulfilling our obligations to you. We do not collect more data than we need, and we do not keep it longer than necessary.

The personal data we collect from you depends on how you interact with 5jlg. The main categories are:

We do not collect credit card numbers or cryptocurrency wallet addresses, as these are not accepted as payment methods on 5jlg.

We use the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your 5jlg account, including OTP verification and password reset.
• Transaction processing: Handling your deposits and withdrawals in Philippine Peso through supported local payment channels.
• Identity verification (KYC): Confirming your identity before processing withdrawal requests and complying with applicable platform requirements.
• Platform security: Detecting and preventing fraud, account abuse, money laundering, and prohibited conduct as described in our Terms & Conditions.
• Customer support: Responding to your enquiries, resolving disputes, and improving our support processes.
• Service improvement: Analysing usage patterns to improve the platform experience — for example, understanding which games are most popular among players in Manila, Cebu, or Davao.
• Responsible gaming: Monitoring usage patterns to identify players who may benefit from responsible gaming tools such as deposit limits or self-exclusion, as described on our Responsible Gaming page.
• Marketing communications: Sending you promotional updates and platform news, but only if you have opted in. You can withdraw this consent at any time.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human oversight.

5jlg does not sell your personal data. We share it only in the following limited circumstances:

• Payment processors: To process your deposits and withdrawals, we share the minimum necessary financial information with our Philippine payment partners. These partners operate under their own privacy and security standards.
• Identity verification providers: When you undergo KYC, your identity documents may be processed by a third-party verification service. These providers are bound by confidentiality agreements and may not use your data for any purpose other than verification.
• Game providers: Some games on 5jlg are provided by third-party game studios. Gameplay data — such as bet amounts and game results — may be shared with the relevant provider for the purposes of operating the game. No personally identifiable information is shared beyond what is technically required.
• Legal and regulatory obligations: We may disclose your data if required to do so by applicable law, court order, or regulatory direction. We will only disclose what is legally required and will notify you where permitted by law.
• Internal operations: Data may be accessed by 5jlg staff and contractors who need it to perform their duties — for example, customer support agents or security analysts. Access is restricted on a need-to-know basis.

All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection requirements. We do not share your data with advertising networks or data brokers.

We retain your personal data for as long as your account is active and for a reasonable period after account closure, as required to fulfil our legal and operational obligations. The key retention principles are:

• Active accounts: All account data is retained for the duration of your account's active status.
• Transaction records: Financial records, including deposit and withdrawal history, are retained for the period required for financial compliance and dispute resolution purposes.
• KYC documents: Identity documents are retained for the minimum period required by applicable platform obligations and then securely deleted or anonymised.
• Support communications: Records of your interactions with our support team are retained to assist with future enquiries and for quality assurance purposes.
• Closed accounts: When you close your account, we will retain the minimum data necessary to comply with any outstanding legal obligations, after which it will be deleted or anonymised.

If you would like to request deletion of your data, please contact us at [email protected]. Requests will be assessed against our legal retention obligations before any deletion is carried out.

Keeping your data secure is a core responsibility at 5jlg. The technical and organisational measures we use include:

• SSL/TLS encryption: All data transmitted between your device and 5jlg is encrypted. This covers account logins, game sessions, and financial transactions.
• OTP verification: Account logins require a one-time password sent to your registered mobile number, reducing the risk of unauthorised access even if your password is compromised.
• Access controls: Internal access to personal data is restricted to staff and systems that genuinely need it. Administrative access requires additional authentication.
• Secure data storage: Personal data is stored in secured environments. KYC documents and financial records are kept in systems with additional access restrictions.
• Security monitoring: We monitor platform activity for patterns consistent with unauthorised access, fraud, and abuse. Suspicious activity triggers internal review processes.

While we take reasonable and appropriate steps to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — never share your password or OTP with anyone, not even with 5jlg support staff.

As a 5jlg account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected].

5jlg uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience. The types of cookies we use include:

• Essential cookies: These are required for the platform to function. They manage your login session, keep you authenticated across pages, and ensure your account data loads correctly. These cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences — such as your language or display settings — so you do not have to set them again each visit.
• Analytics cookies: We use anonymised analytics data to understand how players navigate the platform, which pages are most visited, and where improvements can be made. This data does not identify you personally.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use 5jlg normally. We do not use third-party advertising or tracking cookies.

5jlg is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. Account registration requires you to confirm your age, and KYC verification will confirm this with a valid government-issued Philippine ID.

If we discover that personal data has been collected from a person under 21, we will close the associated account and delete the data as promptly as possible. If you believe a minor has registered on 5jlg, please contact us immediately at [email protected].

5jlg may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable requirements. The revised policy will be posted on this page with an updated "last updated" date at the top.

Where changes are material — meaning they significantly affect how we collect or use your data — we will make reasonable efforts to notify you directly, such as through an in-platform notice or an email to your registered address.

We recommend reviewing this page periodically. Continued use of the platform after updated terms are posted constitutes your acknowledgment of the changes.

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with the 5jlg support team:

Our support team is available 24 hours a day, 7 days a week. When contacting us about a data request, please include your registered email address and account username so we can locate your records promptly.

For related platform policies, see our Terms & Conditions and Responsible Gaming pages.